Advertisement Booking
How do I get started to book ads?
Simply create an account with us, verify your email address and you’re ready to begin browsing our selection of media and book ads with us!
What if I have an existing contract with a Media Owner, can Adwork.io ad bookings be calculated as part of the existing contract with a newspaper?
Because Adwork.io is a separate entity and operates independently, advertisements booked via Adwork.io will not be taken into consideration in fulfilling an existing contract with media owners.
Is Adwork.io giving any discounts besides the competitive ad booking rates?
Media packages on Adwork have been specially designed with SME budgets in mind, with a wide range of price points and options for you to choose from.
What is a material lead time & booking lead time?
- The booking lead time is the number of days before the beginning of your campaign to allow media owners to fulfill the booking.
- The material lead time is the time before the beginning of your campaign where your material is submitted to media owners for review. Advertisement material is subject to the media owner’s individual terms and conditions.
Ad Approvals
Ad Approvals
Your ad will be inserted depending on which packages you purchased.
- Kindly refer to The Advertising Standards Advisory Malaysia Guidelines (https://asa.org.my/ ), the advertiser is responsible to ensure all advertisement content adhere to the Malaysian Advertising Guidelines.
- It is the responsibility of the advertiser to apply for necessary documents approval from various authorities i.e. Ministry of Health etc. Adwork.io will not be responsible if advertisement is rejected by Out of Home Vendors and relevant authorities. (Please read Adwork.io Terms and Conditions)
- All ads are also subjected to each media platforms Terms and Conditions
Payment
Do I get any credit terms from Adwork.io?
Currently the easy payment scheme is not available on Adwork.io. We will update you in the near future. However, you can manage your own credit card repayment plan as an option.
Are there any charges when I upload material via Adwork.io?
Material uploading and transmission costs depend on the media owner and the type of media. Digital material will not have a material transmission cost, while cinema, television, and other offline channels have different material costs depending on the media owner. These costs will be reflected in the shopping cart and checkout.
Creative Material
How do I submit my creative materials?
Please email your creatives to ops@adwork.io, where we will hand it over to media owners for them to review.
Where do I get creatives from?
There is free software available online to create static image creatives as well as minimally animated dynamic ads. You may also contact us at ops@adwork.io and we will refer you to reputable creative agencies that will make the creatives for you.
Advertisement Placement
Where is my ad appearance?
Your ad will be inserted depending on which packages you purchased.
- Cinema and television ads will be placed on ROS (Run on sites) meaning your ad will appear throughout the day over the campaign period.
- Newspaper ads will be placed on ROP (run on pages) meaning your ad can appear on any page of the newspaper.
- Radio ads will be placed on ROS (run of station) meaning your ad will appear throughout the day over the campaign period.
- Digital ads (OTT, video, social media, search, rich media display, standard ads) will be served ROS (run on sites) meaning it will appear on the website of the channels you are buying into.
Will I receive a proof of completion after my campaign is over?
You will receive ad logs and receipts of where your ads were placed after the end of the campaign date from media owners.
How do I get my advertisement material approved?
All advertisements will be submitted to their media owners prior to the beginning of your campaign. Media owners reserve the right to accept or reject your materials. You will be allowed to resubmit your material, as long as it is before the material lead time.
Ad Cancellation
AD Cancellation
You may make changes to your advertisement booking at any time before payment. Once payment has been made, the booking is confirmed and cancellation is not permitted as this is a real time booking media booking platform. You may, subject to availability and applicable terms and conditions, potentially move the insertion/publication date to a later date within the stipulated time period. Change of publication date to a later date are subject to the following additional conditions:-
- Requests for a change of publication date to a later date must be received by ops@adwork.io in writing, before the stated deadlines;
- Each change of publication date is subject to administrative fees of RM50.00 payable to Adwork. Adwork.io will refund the booking fees (cost of Advertisement + material transmission cost), less the administrative fees, within 30 days of change of publication date;
- New publication dates are subject to availability and follow the booking and material deadline.For all change of date requests received other than as stated here, Advertiser shall be liable for the full cost of the booking..
- If a Booking is rejected or not accepted by Adwork.io or the Publisher, where such rejection or non-acceptance is attributable to the Advertiser’s negligence or breach of these Terms or applicable law, Adwork.io will not be able to refund the amounts paid by the Advertiser.
Technical Issues
What if the system crashes while waiting for payment to be confirmed by the payment gateway? What can I do?
You can call us at 03 – 77251994 (office hour only 9 am - 5.45pm, exclude Sat & Sun) OR you can send us an email at ops@adwork.io to inform us of the status.
- Advertisers can also check with your respective bank if payment is captured during this time. Follow up with a phone call to us or email to us the status, we will revert soonest possible on business day Monday - Friday
- If this incident happened on weekend Sat & Sun, we will revert to the advertiser on the next available business day – Monday.
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How long does it take for a refund in the above scenario?
- Advertiser must send in written notice via email to ops@adwork.io stating valid reason for a refund.
- If there is any cancellation of booking, the advertiser must adhere to the permitted cancellation timeline (refer to question 9-G) stating valid reason to do so in order to request for a refund.
- If refund is permitted, the process of refund will take 2 weeks (14 days) due to the administration process.
WHY BUY FROM ADWORK?
Adwork is not an agency!
Adwork is a MarTech platform powered by Nielsen that brings SAAS and PAAS together.
We understand that knowing your target audience is crucial in advertising. Through Adwork.io powered by analytics using Nielsen Consumer & Media View (CMV), you can have valuable insights that will help you understand your target audience’s media consumption, enabling you to make informed decisions and confidently advertise.
We are dedicated to empowering SMEs with actionable insights leading to effective media buying / strategies.
Welcome to the world of Adwork.io, where your business growth is our priority.
One Platform, Data Driven
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